At CHEP, I analyze account health and performance across large retail portfolios, using variance and root-cause analysis to explain what’s driving results.
I built an interactive Power BI scorecard that tracks five KPIs with portfolio-based weighting. It consolidated three monthly reports into one real-time dashboard used by leadership and account teams.
Through data-driven analysis and process fixes, I reduced customer variances by 27.35% and received a company-wide Circle of Excellence Award. I also mapped reporting and data-aggregation processes to remove bottlenecks and streamline recurring reporting.
At My Gym Children's Fitness Center, I owned performance metrics for a cross-functional team of 10 and connected operations to revenue and growth targets. By reallocating resources based on performance analysis, I increased program ROI by 28%.
