Open to opportunities

Alina Pollan

@alinapollan

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Bilingual customer service and sales representative with 5+ years experience.

Zimbabwe

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What I'm looking for

I'm seeking a role that values customer satisfaction and offers growth opportunities.

I'm Alina, a dedicated bilingual professional fluent in both English and Spanish, with over five years of experience in customer service and sales. My enthusiasm for serving customers is matched by my problem-solving abilities and excellent communication skills. I take pride in providing tailored and personalized service, ensuring each customer feels valued and understood.

Throughout my career, I've worked in various roles, including billing and enrollment sales representative at Cigna Insurance and customer service representative at Sonrise Dental. My proactive approach and positive attitude have allowed me to effectively manage customer accounts, process payments, and resolve complex issues. I thrive in environments where I can utilize my empathy and active listening skills to enhance customer satisfaction and build lasting relationships.

Experience

Work history, roles, and key accomplishments

Billing and Enrollment Sales Rep

Wipro

Oct 2024 - Feb 2025 (4 months)

Interacted with customers remotely, answering questions, providing information and solving problems related to their accounts. Took and processed payments, managed customer accounts, sold insurance services, handled sensitive information, and escalated issues.

Customer Service Sales Insurance Problem Solving Communication Payment Processing Account Management

Customer Service, Sales Rep

Sonrise Dental

May 2022 - May 2024 (2 years)

Performed administrative assistant duties, processing payments and managing client accounts. Answered questions, helped clients with inquiries, and resolved complex matters to de-escalate problems related to their accounts, including insurance verification and eligibility.

Customer Service Sales Administrative Assistance Payment Processing Client Management Insurance Verification

Healthcare/Administrative Assistant

Fana Medical

Jan 2016 - Dec 2019 (3 years 11 months)

Triaged customers, performed data entry and document transcription, and assisted clients with inquiries and concerns. Handled front desk duties, took and processed payments, managed referrals, and maintained client accounts and electronic records.

Healthcare Administration Customer Service Sales Data Entry Payment Processing Referrals Electronic Health Records

Customer Service/Sales Associate

Avon

Promoted and sold a variety of cosmetics and jewelry as an independent sales representative, providing personalized recommendations based on customer needs. Built and maintained strong client relationships, managed orders, inventory, and payments, and utilized social media and in-person networking to increase sales.

Sales Customer Service Product Promotion Client Relationship Management Inventory Management Social Media Marketing Networking

Education

Degrees, certifications, and relevant coursework

Texas Tech University

Bachelors in Health science, Health Science

Studied core principles of health and wellness, anatomy, physiology, and biology. Gained knowledge in business, statistics, and health research, along with an introduction to healthcare management and administration.