Alina Gheorghian

Detected and prevented money laundering by analyzing accounts and transaction data for suspicious patterns, escalating findings to ensure regulatory compliance and recommending process improvements to enhance monitoring efficiency.

Managed customer accounts and verified user-submitted video content for compliance, processed sign-ups, and provided live-chat support for account freezes, making decisive judgments per company guidelines.

Reviewed and analyzed user-generated video content to enforce platform policies, maintaining high accuracy and consistency while balancing efficiency and attention to detail.

Provided product and technical support for a major mobile network, handled escalations, and resolved customer issues to maintain high satisfaction and promote services.

Performed accurate data entry and validation, supervised surveillance operations, prepared performance reports, and coordinated internal communications and team meetings.

Conducted outbound B2B sales calls, negotiated and finalized contracts for telecom services, and maintained client relationships to support sales targets.

Managed incoming alarm responses, directed security crews to incident locations, coordinated beneficiary communications, and ensured rapid resolution of security events.

Coordinated intervention crews and monitored dispatcher signals, collaborating with technical teams to ensure accurate information transmission and timely responses.

Monitored VIP parking access at a shopping center, verified cards, enforced access restrictions, and provided information on card issuance procedures.

Bachelor's degree program focused on banqueting organization and related hospitality event coordination skills.