Alimzhan Zhussypkaliyev

I’m a customer-focused Technical Support & Inventory Specialist with 3+ years of experience in fast-paced operational roles. I handle incident resolution, user inquiries, and complex B2B software support while keeping strict SLA standards.

Across Air Astana roles, I’ve been a main point of contact for engineers and planners, coordinating cross-departmental requests and tracking operational progress in TRAX ERP. I also verified and maintained clean system records by reviewing work order documentation (WO, TC, EO) before system entry.

I’ve supported both internal teams and external customers—processing engineering part/tool requests, preventing non-compliance through daily inventory and document inspections, and maintaining accurate customer service workflows. In customer-facing ticket support, I issued, reissued, and refunded tickets via Amadeus GDS and resolved booking conflicts with clear policy explanations.

Now I’m transitioning further into IT to deliver dependable technical and customer care support. I bring practical operational discipline, strong conflict-handling under tight deadlines, and a continuous focus on reliability, accuracy, and user guidance.