Kuralay Makhmetova

At Air Astana, I supervise day-to-day airport service operations, supporting efficient passenger flow and adherence to safety and service procedures.

I coordinate staff schedules, task assignments, and performance to maintain a smooth operational workflow. I also handle passenger inquiries, irregular situations, and escalations.

I coordinate with other departments to support timely decisions and service continuity, while maintaining reporting, documentation, and service quality metrics.