HMh malik
@hmalik
Experienced accounts and customer support specialist driving service quality and accurate financial operations.
PakistanWhat I'm looking for
I am an experienced accounts and customer support specialist with over 11 years across the airline, solar, and travel industries, combining financial operations, ERP proficiency, and high-impact client engagement. I have led finance functions for retail and e-commerce, supported audits, managed invoicing and receivables, and delivered accurate cost and inventory data to support monthly and annual closes.
In customer-facing roles I consistently deliver empathetic, professional service — most recently earning a 91.67% QA score at Dreamport — and I leverage ERP tools (SAP, Oracle, MS Dynamics) and MS Office to drive service improvements, reporting, and cross-functional collaboration. I seek to elevate customer satisfaction and strengthen service quality while contributing measurable financial accuracy and compliance.
Experience
Work history, roles, and key accomplishments
Independent Travel Consultant
Dreamport
Jan 2024 - Present (1 year 10 months)
Delivered outstanding customer service with a 91.67% QA score, maintained 100% in rapport, communication, and professionalism, and assessed detailed travel preferences to craft tailored itineraries.
Customer Service Specialist
Acetech Solutions Solar
Jan 2021 - Dec 2023 (2 years 11 months)
Handled customer inquiries and technical issues via phone, email, and live chat, tracked satisfaction metrics and delivered trend reports to drive service improvements.
Senior Finance Accountant
Saudi Airlines Catering Co.
Jan 2013 - Dec 2019 (6 years 11 months)
Supervised financial operations across HQ and four regional branches, managed records and inventory for seven retail outlets and an e-commerce platform, and prepared quarterly and annual reports supporting external audits.
Assistant Cost Accountant
Saudi Airlines Catering Co.
Jan 2012 - Dec 2013 (1 year 11 months)
Calculated average monthly product costs and maintained cost master data to ensure accuracy prior to monthly financial closures, supporting procurement and audit readiness.
Education
Degrees, certifications, and relevant coursework
USUniversity of Sunderland
Bachelor of Business Management (Hons), Business Management
Completed a Bachelor of Business Management (BABM) Hons focused on business management principles and practices.
EThames Graduate School
BTEC Higher National Diploma, Business
Completed a BTEC Higher National Diploma in Business covering foundational business subjects and vocational practice.
Availability
Location
PakistanAuthorized to work in
Job categories
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