At OYO Rooms Hospitality Sdn Bhd, I manage daily workflows across 65 company-serviced properties and support a nationwide portfolio of 300+ partner properties. I maintain booking and property data, resolve operational issues, and support compliance and audit requirements.
I led the Malaysia rollout of the AI Rudder Robo-Calling guest quality survey project, coordinating script development, data mapping, vendor agreements, and deployment support. I also developed SOPs, trackers, and escalation workflows to improve operational consistency.
Earlier, at Konsortium PD Sdn Bhd, I coordinated transportation operations and developed driver-hours tracking and reporting. At Petronas Carigali Sdn Bhd, I created a trial compressor dashboard in Microsoft Power BI and developed a digital e-form for turbine borescope inspections.

