At Tata Consultancy Services, assigned to PETRONAS, I drove business analysis delivery across three concurrent programmes, from requirements gathering through solution design. I developed functional specifications, process flows, and user stories that reduced downstream rework by 98%.
Earlier at Tata Consultancy Services, I contributed to PETRONAS data governance and cloud integration initiatives. I established validation rules and quality assurance frameworks that reduced data inconsistencies from 80% to below 10%, and supported migration to an API-enabled platform.
At Savills Malaysia on the Shell account, I received Shell's Operational Excellence Award for Top Standard Request Form performance in the East Market region. I also delivered a property tax data cleanup that reduced penalty overspending by more than 90% and developed nationwide standard operating procedures.
