At California Employment Development Department (EDD), I handled high-volume California State Disability Insurance claims, reviewing medical and supporting documents to assess eligibility and support accurate determinations. I conducted fact-finding with claimants, healthcare providers, and employers, and explained policy-driven decisions and next steps.
As a Workers’ Compensation Program Representative, I analyzed case documentation, lien recovery, negotiations, and Workers’ Compensation Appeals Board proceedings. Earlier at TBC Bank, I coordinated credit administration projects and reviewed lending documentation for compliance with internal policies and applicable requirements.
