Alicia Olimpo

I'm a dedicated remote customer service professional with 7 years of experience enhancing customer satisfaction and operational efficiency. My journey has been marked by a commitment to exceptional service, where I leverage my problem-solving abilities to foster seamless customer experiences and drive organizational success.

In my current role as a Shift Supervisor at Starbucks, I lead a team to improve customer satisfaction and efficiency, achieving notable sales and service quality enhancements. My focus on training staff and fostering a collaborative environment has significantly boosted team productivity and customer engagement. Previously, as an Administrative Assistant at Sharp HealthCare, I provided exceptional support that improved team morale and operational efficiency, streamlining processes and enhancing patient satisfaction.