Looking for a job

Alice Ougo

@aliceougo

Application Support Engineer in banking and payments; supported digital banking, card processing, and payment platforms.

Kenya

Message

What I'm looking for

I'm open to remote opportunities across EMEA and global distributed teams, particularly in application support, payments, fintech, fraud and transaction risk, SaaS, technical enablement, customer education, and digital products.

At HFCB Kenya, I supported digital banking, card-processing, and payment platforms in a high-availability production environment. I investigated incidents using SQL, Linux/Ubuntu tools, and application logs, and worked with technical teams and vendors through resolution.

Earlier at HFCB Kenya, I supported transaction monitoring and risk controls, reviewing activity for unusual patterns and escalating cases for investigation. At Jumia Group, I reviewed online card payments and potential fraud bookings, analyzing transaction patterns and chargebacks.

I'm the founder of Quiet Journals KE, a digital platform focused on reflective journaling and intentional living. I manage its WordPress website, develop digital content and guided journals, and explore AI and digital tools to improve content workflows and audience engagement.

Experience

Work history, roles, and key accomplishments

Current

Technical Community Manager

Current

Quiet Journals KE

Apr 2025 - Present (1 year 6 months)

📌Founder of Quiet Journals KE, a digital platform focused on reflective journaling, intentional living, and meaningful digital content.

🔷 Develop and manage digital content, guided journals, and customer-facing experiences.
🔷 Manage the WordPress website, content publishing, product development, and digital communication.
🔷 Create educational and reflective content across digital platforms and so

Application Support Engineer

HFCB Kenya

Jun 2022 - Dec 2025 (3 years 6 months)

📌 Supported customer-facing and mission-critical digital banking, payment, and enterprise applications within a high-availability production environment.

🔷Provided production support for mobile and internet banking platforms across frontend and backend environments.
🔷 Supported payment and transaction platforms including VISA and Mastercard card-processing services, ATM/CDM networks, PesaLink, SW

Systems Support Analyst

HFCB Kenya

Dec 2020 - Jun 2022 (1 year 6 months)

📌 Provided operational and technical support for enterprise systems and critical banking applications within a production financial-services environment.

🔷 Monitored system availability and performance, investigated technical incidents, and supported timely resolution of application and system issues within defined SLAs.
🔷 Supported Windows and Linux/Ubuntu environments, performing system diagnos

Transaction Monitoring & Governance — Risk & Compliance

HFCB Kenya

Nov 2018 - Dec 2020 (2 years 1 month)

📌 Supported transaction monitoring and risk-control activities across multiple banking channels, reviewing transactions for unusual activity, potential risk, and compliance concerns.

🔷Monitored transactions across multiple banking channels, including:
💳 Card transactions
📱 Mobile banking transactions
🏧 ATM transactions
🏦 RTGS transactions
💵 Cash deposits and withdraw

Fraud Control Specialist

Jumia Group

May 2017 - Aug 2018 (1 year 3 months)

📌 Reviewed online card-payment transactions and potential fraud bookings across 40+ countries to identify suspicious activity and reduce chargeback and financial-loss exposure.

🔷 Conducted manual fraud reviews using transaction information, customer research, customer calls, and payment history to assess potential fraudulent activity.
🔷 Analyzed completed transactions, fraud trends, and chargebac

Online and Social Media Researcher

ifaw

Jan 2016 - Jun 2016 (5 months)

📌 Conducted online and social media research to gather, analyze, and verify information from digital platforms in support of investigative and research activities.

🔷Conducted structured research across online platforms and social media to identify relevant information, patterns, connections, and potential risks.
🔷 Reviewed and analyzed publicly available digital information to support investigati