Alice Okondu
@aliceokondu
I streamline executive operations, customer support, and project coordination remotely.
NigeriaWhat I'm looking for
I've supported executives and clients remotely at Visual Hearts by Shande, managing business communications, coordinating meetings, conducting research, and maintaining confidentiality while delivering timely operational support.
Previously, at Golden Tulip Hotel, I resolved customer inquiries, investigated concerns across departments, maintained CRM records, and built positive relationships through proactive communication. Across customer support, executive assistance, and project coordination, I use tools including HubSpot, Zendesk, Google Workspace, Asana, Trello, Notion, and AI productivity tools to keep commitments organized and workflows moving.
Experience
Work history, roles, and key accomplishments
Executive Virtual Assistant
Visual Hearts by Shande
May 2023 - Jan 2026 (2 years 8 months)
Managed client communications and responded to business emails professionally. Coordinated meetings and ensured accurate documentation of customer and business interactions.
Customer Relations Specialist
Golden Tulip Hotel
Jan 2020 - Dec 2023 (3 years 11 months)
Responded to customer inquiries via email and in person, ensuring timely and professional resolution of issues. Investigated customer concerns and collaborated with relevant departments to achieve prompt resolutions.
Education
Degrees, certifications, and relevant coursework
The Polytechnic, Ibadan
Higher National Diploma, Accounting
Pursued Higher National Diploma in Accounting.
The Polytechnic, Ibadan
National Diploma, Accounting
Pursued National Diploma in Accounting.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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