At Arbisoft, I support learners using edX, addressing inquiries and managing account, course, and program issues. I provide personalized follow-up and escalate non-routine concerns when needed.
As a Learner Support Associate at Arbisoft, I handled live chat across time zones and contributed feedback on product, policy, operations, and process improvements. I also authored support scripts, FAQs, and HelpCenter articles, and guided junior associates with complex queries.
At CAD CAM Centre, I configured accounts and network switches, deployed Windows and Linux systems, and implemented firewall rules and endpoint security policies. I also investigated malware and network issues and supported customers with antivirus questions.
At Villaex Technologies, I replicated websites and customized web pages to client specifications. I also contributed to software testing and reporting, supported website deployment, and gained experience with WordPress and Angular JS 8.
