Open to opportunities

Algie Baricante

@algiebaricante

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IT Support & System Engineer experienced in Linux and enterprise IT.

Philippines

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What I'm looking for

I seek a collaborative, customer-focused IT role where I can manage Linux systems, Active Directory, remote access, and incident resolution while growing into broader systems or operations responsibilities.

I am an IT Support / System Engineer with over 5 years of experience providing enterprise-level technical support and system administration, specializing in Linux environments and remote access solutions. I consistently resolve incidents using ServiceNow while meeting SLA targets and maintaining high customer satisfaction.

My hands-on experience includes Linux system administration via PuTTY/CLI, Active Directory user and access management (LAPS, Axiad Portal, DRA), virtual desktop and remote access support (Leostream, Windows Remote Assistance), and ticketing and escalation through ServiceNow and Jira.

I am customer-focused, communicative, and collaborative, having supported large-scale operations at Tata Consultancy Services, TPG Telecom, Concentrix, and Tech Mahindra, and I take pride in delivering reliable technical solutions and maintaining service quality under pressure.

Experience

Work history, roles, and key accomplishments

System Engineer / IT Helpdesk

Tata Consultancy Services

Aug 2022 - Aug 2025 (3 years)

Provided enterprise-level Linux and Windows support, resolving incidents via ServiceNow and meeting SLA targets while managing AD accounts and remote desktop environments.

Linux Administration ServiceNow Active Directory Remote Desktop (Leostream)Account Management Putty LAPS Incident Management

Technical Support Representative

TPG Telecom

Jan 2020 - Mar 2022 (2 years 2 months)

Resolved customer internet and connectivity issues via inbound support, documented cases in Jira, and escalated complex issues to higher-level teams.

Customer Support Troubleshooting Jira Connectivity Issues Documentation

Customer Service Representative

Concentrix

May 2019 - Dec 2019 (7 months)

Managed customer order concerns via live chat, delivered timely resolutions while maintaining quality and service standards in a high-volume support environment.

Live Chat Support Customer Service Order Management

Technical Support Representative

Tech Mahindra

Aug 2017 - Mar 2018 (7 months)

Delivered technical support for internet-related issues, maintaining service quality and high customer satisfaction while handling large call volumes.

Technical Troubleshooting Customer Service Network Support

Education

Degrees, certifications, and relevant coursework

Saint Mary Technical Institute

Bachelor of Science, Information Technology

2012 - 2016

Completed a Bachelor of Science in Information Technology focused on practical IT support, system administration, and enterprise troubleshooting from 2012 to 2016.