Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
JO@jaysonong
Dynamic System Admin with extensive IT Service Desk experience.
PhilippinesI am a dynamic System Administrator with extensive experience in IT Service Desk roles, having worked with reputable companies such as Tata Consultancy and Carelon Global Solutions. My proficiency in incident management ensures that I consistently exceed key performance indicators while adhering to Service Level Agreements (SLAs). I have been recognized as a top agent and have received multiple incentives for my outstanding performance.
My technical support skills are comprehensive, and I am eager to leverage them to enhance service delivery and customer satisfaction in a Service Desk role. I have a strong foundation in troubleshooting various systems and applications, and I am committed to providing exceptional service to clients. My educational background in Electronics and Communication Engineering further complements my technical expertise, allowing me to approach challenges with a well-rounded perspective.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Tata Consultancy
Aug 2024 - Feb 2025 (6 months)
Functioned as the primary Service Desk/System Admin for the North American Migration Team (Active Directory Domain Consolidation Team). Attempted to resolve issues at the first point of contact by utilizing Knowledge-Based Articles (KBAs) and logged all incidents through ServiceNow for effective incident management.
Carelon Global Solutions
Sep 2023 - May 2024 (8 months)
Exceeded expectations resulting in the first salary increase and maintained an impeccable attendance record with no absences. Received customer calls and emails to clarify requirements and logged all incidents and Service Requests in the ITSM tool.
Wipro
Nov 2021 - Aug 2023 (1 year 9 months)
Pioneered Batch 1 for the project, establishing foundational practices. Ranked as a top 2 agent in February 2022, demonstrating exceptional performance and received incentives for outstanding contributions.
PeoplePlusTech
Apr 2021 - Nov 2021 (7 months)
Provided IT Service Desk support, assisting users with various technical issues. Focused on resolving problems efficiently to ensure smooth operations.
Transcom
Jun 2017 - Feb 2020 (2 years 8 months)
Served as the escalation layer for technical issues, managing complaint tickets to ensure swift resolution. Troubleshot internet connectivity issues and provided effective solutions to customers.
Telus
Nov 2014 - Dec 2016 (2 years 1 month)
Provisioned Diatone, high-speed ADSL, and TTV services for Telus customers. Performed basic installation, uninstallation, and feature modifications for phone lines.
Degrees, certifications, and relevant coursework
MTB.S., Electronics and Communication Engineering, Electronics and Communication Engineering
2003 - 2008
Studied Electronics and Communication Engineering. Completed coursework and projects related to the field.
High School Diploma, General Studies
Completed secondary education at Philippine Cultural High School (annex). Gained foundational knowledge across various subjects.
Software and tools used professionally
PhilippinesYou can contact Jayson and 90k+ other talented remote workers on Himalayas.
Message Jayson
GVGarief Villanueva
Global Service Desk, Carparts.com
JSJohn Vincent Santiago
Subject Matter Expert, Infosys BPM Limited
ACalcris concepcion
Technology Support Specialist, Scalable OS
Manette Mejia
Service Desk Engineer L2, Exigo Tech
HAHarold Lyndl Adalia
System Administrator / Service Desk, I.M.T.G.
JCJason Cabahug
IT Service Desk/Product Coordinator, Monster Group
KMKezner Medina
Support Engineer, Adamson University
Mark Anthony Morfe
Helpdesk Support Analyst, Open Access BPO
Gil Abrenica Jr
Service Desk Engineer, Microsourcing
DADominic Agustin
L2 IT Service Desk, Concentrix Philippines
