CLCatrina Liganad
@catrinapalomar
Senior Systems Engineer and Certified Salesforce Administrator with 10+ years' IT operations expertise.
PhilippinesWhat I'm looking for
I am a results-driven Senior Systems Engineer and Certified Salesforce Administrator with over 10 years of continuous experience maintaining system functionality, network security, and service desk operations across large-scale organizations. I have driven incident management, full-cycle troubleshooting, and error analysis to minimize downtime and improve service delivery.
I have applied advanced administration skills to manage user access, support Salesforce applications as a certified administrator, and administer network devices including routers, switches, and firewalls. I am focused on process improvement, automation, and delivering reliable, secure IT services that meet SLAs and support business objectives.
Experience
Work history, roles, and key accomplishments
Senior Systems Engineer
BioMarin Pharmaceutical Inc.
Jan 2022 - Present (3 years 11 months)
Spearheaded monitoring and maintenance of service desk ticketing systems, applied advanced hardware troubleshooting and networking to minimize end-user downtime, and administered user access to ensure optimal service delivery.
CISalesforce Process Specialist
Jan 2021 - Present (4 years 11 months)
Leveraged Salesforce Administrator expertise to analyze and triage errors, resolve technical incidents as escalation point, and maintain application stability for the client base.
Systems Executive
UBS
Jan 2015 - Jan 2018 (3 years)
Managed incident lifecycle from triage to resolution, ensured SLA compliance, drove accurate categorization and escalation to Tier 2/3, and reduced mean time to resolution through process improvements.
Network Engineer
IWG plc
Jan 2018 - Present (7 years 11 months)
Provided analysis and troubleshooting for routers, switches, firewalls and printers, enforced network security best practices, and maintained robust network infrastructure to protect organizational data.
Education
Degrees, certifications, and relevant coursework
TETESDA
Certificate (NC II), Computer Hardware Servicing
2018 - 2018
Completed TESDA Computer Hardware Servicing NC II certification in 2018.
Informatics International College
Associate Degree, Informatics
2012 - 2015
Associate Degree in Informatics completed at Informatics International College from 2012 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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