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@alfreduser

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Dynamic Revenue Management Analyst with a proven track record of success.

Portugal

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What I'm looking for

I am looking for a role that fosters growth, encourages innovation, and values teamwork.

I am a dynamic Revenue Management Analyst with a strong history of increasing performance and profitability. In 2023, I led initiatives that resulted in a remarkable 66% over-performance on revenue targets and a 23% market share gain in Q1 2024. My ability to guide and mentor high-performing teams has consistently helped us surpass established goals, and I take pride in maintaining a track record of providing high-quality service, which has earned me numerous awards, including Best Customer Service Executive in both 2021 and 2022.

My professional journey has equipped me with a robust skill set in market intelligence and data-driven insights, which I leverage to drive growth in competitive environments. At Africa World Airlines Limited, I designed and executed profit-driving practices that maximized airline earnings and managed performance reviews for the revenue and pricing team. I am enthusiastic about utilizing my expertise to contribute to a forward-thinking organization that values innovation and excellence.

Experience

Work history, roles, and key accomplishments

Revenue Management & Interline Partnership Supervisor III

Africa World Airlines Limited

Feb 2022 - Nov 2024 (2 years 9 months)

Designed and executed profit-driving practices that maximized airline earnings. Reviewed financial performance to spot trends and suggest improvements, while also overseeing performance reviews for the revenue and pricing team.

Revenue Management Financial Analysis Team Management Revenue

Ticketing and Reservation Executive

Africa World Airlines Limited

May 2021 - Jan 2022 (8 months)

Provided excellent customer service and efficiently processed ticket bookings. Conducted competitive market analysis to support the revenue management team and tracked route performance to achieve negotiated targets.

Customer Service Ticketing Market Analysis Route Performance Tracking Revenue Co Marketing Data Analysis

Receptionist

Holiday Inn Hotel

Aug 2020 - Jan 2021 (5 months)

Managed guest registration, room assignments, and billing for arrivals and departures. Handled reservations, addressed guest complaints, and provided essential information.

Room Assignment Billing Hotel Services Promotion Account Management Report Writing

Education

Degrees, certifications, and relevant coursework

University of Algarve

Masters, Tourism Economics and Regional Development

Currently pursuing a Master's degree in Tourism Economics and Regional Development. This program focuses on advanced economic principles applied to the tourism sector and regional development strategies.

International Air Transport Association

Certiicate, Revenue Management and Pricing

Completed a specialized training program in Revenue Management and Pricing with Simulation. This course provided in-depth knowledge and practical skills in optimizing revenue strategies through simulation-based learning.

University Of Ghana

B.A., Economics with Mathematics

Obtained a Bachelor of Arts in Economics with Mathematics. The curriculum covered core economic theories, quantitative analysis, and mathematical applications in economic modeling.