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Alfonso PalmaAP
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Alfonso Palma

@alfonsopalma

Data & BI lead at HUNGRY PARTNERS who integrated an AI agent with Odoo ERP and helped cut operating costs by 20%.

Mexico
Message

At HUNGRY PARTNERS, I designed data infrastructure and workflows that bring together POS, delivery, inventory, and billing data across locations. I developed a central performance dashboard, defined operational and commercial KPIs, and added an AI agent that lets teams query metrics in natural language.

I integrated an AI agent with Odoo ERP alongside sales forecasting models to support inventory analysis and weekly purchasing plans. By analyzing pricing and costs across brands, I helped redesign bundles, evaluate suppliers, and set pricing strategies that contributed to an approximate MXN $500,000 reduction in operating losses and a 20% reduction in operating costs.

At LOTTUS EDUCATION / BEDU, I analyzed collections by cohort and implemented a SaaS tracking solution that increased recovery from 65% to 95%. I also consolidated data from more than 40 universities and developed dashboards and data applications tailored to program needs.

I automated enrollment, student follow-up, and recovery processes by integrating payments, class groups, and course databases. I also developed a Python and NLTK solution to analyze scholarship applications, reducing a process that had taken weeks to seconds.

Experience

Work history, roles, and key accomplishments

HP
Current

Operations & Technology Manager

Hungry Partners

Oct 2025 - Present (1 year 1 month)

Designed data infrastructure and workflows to consolidate POS, delivery, inventory, and billing data across 5+ locations, automating dashboards and executive reporting. Led implementation of operational tools, trained staff, and coordinated work plans across regions.

XF

Customer Service Representative | Process & Performance Support

Xpertal - FEMSA

Oct 2021 - Sep 2023 (1 year 11 months)

Monitored nationwide KPIs related to service levels, customer satisfaction, quality, handling time, and productivity across B2B and B2C operations. Designed and implemented a structured Excel-based data capture tool with validations and dependent dropdown lists, reducing average handling time by up to 2 minutes per interaction.

Education

Degrees, certifications, and relevant coursework

Universidad Nacional Autónoma de México (UNAM) logoUU

Universidad Nacional Autónoma de México (UNAM)

Bachelor of Arts, Economics

2023 -

Currently pursuing a B.A. in Economics at the Universidad Nacional Autónoma de México, with an expected completion in 2028.

Databricks logoDA

Databricks

Certificate, Data Engineering and SQL Analytics

2026 - 2026

Completed the Databricks Get Started Days program covering Data Engineering and SQL Analytics and BI.

Google Cloud logoGC

Google Cloud

Certificate, Cloud Computing

2024 - 2024

Completed the Google Cloud Computing Foundations certification.

Instituto Politécnico Nacional (IPN), ESIA Zacatenco logoIZ

Instituto Politécnico Nacional (IPN), ESIA Zacatenco

Bachelor's Degree, Civil Engineering

2014 - 2019

Completed a degree in Civil Engineering at the Instituto Politécnico Nacional, ESIA Zacatenco, from 2014 to 2019.

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