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Alex User

@alexuser77

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Customer Success Director at Exigo who built the CS program from scratch and launched a Claude AI program.

United States

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At Exigo, I founded the Customer Success program from scratch, building the team structure and HubSpot renewal workflows. I own the renewal and upsell pipeline and developed QBR templates and feedback loops adopted organization-wide.

I translate APIs, database architecture, and e-commerce workflows into clear guidance for clients. Previously, I was a Product Manager at GPS Insight, owning the roadmap and go-to-market strategy for fleet safety products, and a Customer Success Manager, managing Tier II accounts and supporting renewals and upsells.

Experience

Work history, roles, and key accomplishments

Current

Director of Customer Success

Current

Exigo

Jul 2024 - Present (2 years 2 months)

Founded the Customer Success program from scratch, building team structure, renewal workflows in HubSpot, and long-term strategic direction. Owns the full renewal and upsell pipeline, developed QBR templates, and partners with c-suite to resolve client challenges.

Customer Success HubSpot Renewal Management Upselling QBR Team Leadership APIs Database Architecture Ecommerce AI Tools Claude AI

Product Manager

GPS Insight

Aug 2021 - Jul 2024 (2 years 11 months)

Owned roadmap and go-to-market strategy for fleet safety products, partnering with third-party providers to expand capabilities and drive revenue. Collaborated daily with engineering and UX to write requirements, groom tickets, and prioritize sprint backlogs.

Product Management Product Roadmap Go To Market Fleet Safety engineering collaboration UX Sprint Planning Cross functional Leadership

Operations Coordinator

Frozen Dessert Supplies

Mar 2018 - Aug 2020 (2 years 5 months)

Built post-sale process flow for custom orders, managed vendor POs, coordinated logistics, and partnered with dev team to automate shipping notifications.

Operations Vendor Management Logistics Process Improvement Automation

Customer Success Manager, Tier II

GPS Insight

Managed a portfolio of Tier II accounts (50–200 active units), driving renewals and identifying upsell opportunities to protect and grow recurring revenue. Delivered tailored product training and recommendations, empowering customers to maximize value.

Customer Success Account Management Renewals Upselling Product Training Customer Training