At the US Department Of State, I assess citizenship and identification evidence to determine whether individuals are entitled to a passport. I also analyze complex derivative citizenship cases.
I resolve fee issues involving overpayments, underpayments, and other payment problems while managing high work volume and meeting production goals accurately.
During the Employee Exchange Program at the Records Management division, I completed a project that the team is now implementing. I also received awards for work performance.
I use resources including Lexis Nexis, Nlets, and other databases to verify identity and residence. My work draws on policy interpretation, fraud detection, data analysis, and customer service.
