At the US Department of State, I interpret US citizenship laws, passport procedures, and consular services for US citizens. I respond to routine and urgent casework and compose signature letters for Congressional offices, subject to management approval.
In my current role, I participate in public outreach and public relations initiatives, assess service quality, and recommend procedures when appropriate. I also mentor, advise, and train new employees.
For the Family Passport Acceptance Fair, I contacted stakeholders, drafted promotional flyers, determined event supplies, and prepared a media note for my Assistant Director’s approval.
At the Transportation Security Administration, I implemented security screening procedures and adjusted officer assignments and workflows as priorities shifted. I also trained and coached team members and served as the team’s liaison with management.
