Tawana Smalls

Responsible for the day-to-day operations of the Branch, overseeing and directing all activities carried out by Branch personnel. Manages the overall Bureau Personnel Service Contractors Program and Civil Service employees assigned to the HR Branch.

Advises management on recruitment strategies to attract, hire, and retain a skilled workforce, including flexible hiring authorities and special programs. Conducts and advises hiring officials on job analyses for complex positions using various techniques.

Provided advice, guidance, technical assistance, and operations-level support services to client bureaus, ensuring human resources actions followed applicable laws and regulations. Drafted vacancy announcements and advertised positions in accordance with Merit Promotion for government roles.

Responsible for short- and long-term disability programs, LWOP, and FMLA, including medical, dental, and life insurance. Handled sensitive employee relations problems for a diverse group of employees, including counseling.

Worked closely with government facilities as an Acceptance Agent, handling all requests for regional area facilities. Performed duties including multitasking, analyzing data, generating metrics reports, and prioritizing tasks to meet deadlines.

Handled passport applications, citizenship, and nationality laws, regulations, policies, and procedures. Received and placed telephone calls relating to passport applications, maintaining solid customer relationships.

Verified all applications and fees were correct to proceed with the application process. Performed various clerical functions and operated various types of machinery, including mail metering machines and passport printers.

Created weekly profit forecast reports to assist with marketing plans and conducted job performance evaluations of staff members. Managed payroll activities and ensured the company abided by established budgets.

Earned a Master of Arts in Administration with a specialization in Human Resources Management. Advanced studies focused on strategic HR planning, organizational development, and leadership in administrative contexts.

Completed a Bachelor of Arts degree with a focus on Human Resources Management. Coursework covered essential HR principles, including talent acquisition, employee relations, and compensation strategies.