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Alexis Santiago

@alexissantiago1

I improve multi-site eCommerce operations through workflows, systems, reporting, and practical documentation.

United States
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At Clean Eatz Kitchen, I improve cross-functional food eCommerce operations across North Carolina, Missouri, and Utah. I led military and local-delivery ordering migration from Squarespace to Shopify B2B, from requirements and data migration through testing, documentation, and training.

I turn frontline pain points into repeatable workflows, SOPs, reporting tools, and system improvements. My work includes creating a 20-page inventory SOP, building Excel and Google Sheets planning tools, redesigning production documents, and implementing CustomerGenius discount-fraud workflows that identified $19,792.25 in flagged-order discount value during the first month of reporting.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

National University logoNU

National University

Master of Science, Industrial/Organizational Psychology

Pursuing a Master of Science in Industrial/Organizational Psychology with an expected completion in April 2027.

Southern New Hampshire University logoSU

Southern New Hampshire University

Bachelor's Degree, Human Resource Management

Earned a Bachelor's degree in Human Resource Management in May 2022.

Tech stack

Software and tools used professionally

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