I'm Alexis Luna, a Data Analyst currently based in Cocoa, FL. With a solid foundation in data analysis and a background in content management and project management, I bring a unique blend of analytical skills and creative problem-solving to the table. Throughout my career, I've honed my ability to meticulously analyze data, identify trends, and employ innovative strategies to boost operational efficiency. Additionally, I excel in translating complex technical information into easy-to-understand content, making me a valuable asset for bridging the gap between data and actionable insights. My experience includes serving as a Subject Matter Expert at SS&C Advent, where I successfully tackled complex data challenges, and leading the development of the Doula Instincts Mentoring Membership project, showcasing my project management and content creation abilities. With a strong commitment to providing creative solutions and a proven track record in process improvement, I'm eager to contribute my skills and expertise to your organization's success. You can connect with me on LinkedIn at https://www.linkedin.com/in/alexisluna2/.
ALAlexis Luna
@alexisluna
Data Analyst skilled in process improvement, and simplifying complexity.
United StatesExperience
SAData Analyst
SS&C Advent
Aug 2021 - Present (2 years 9 months)
As a Black Diamond ACD Data Authorization Analyst, responsibilities include processing feed requests, managing routing codes, ensuring data accuracy, resolving issues, and collaborating with various teams for process improvement and data security. Day-to-day tasks involve handling account and feed-related requests, managing data access, and maintaining documentation.
Relationship Specialist
CIT Bank
Feb 2018 - Oct 2019 (1 year 8 months)
As a Relationship Specialist at CIT Bank, I monitored financial trends, provided exceptional customer service handling 60+ daily calls, analyzed data for process improvement, processed ACH payments, and ensured timely resolution of customer inquiries, exceeding SLA goals.
Freelance Content Writer & Project Manager
Self-employed
Oct 2019 - Aug 2021 (1 year 10 months)
As a Freelance Content Writer & Project Manager, I curated web content, authored SEO-optimized articles in the birth and finance industries, and consulted on marketing. I specialized in automations, led a mentoring program, and managed a team of four community leaders, collaborating closely with the founder.
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