Open to opportunities

Cyndi Gutierrez

@cyndigutierrez

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Experienced healthcare and operations manager driving financial performance and team excellence.

United States

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What I'm looking for

I seek a leadership role in a growth-oriented organization where I can improve operational efficiency, lead teams, manage financials, and strengthen HR and billing processes.

I am an operations and business manager with extensive experience leading healthcare and senior-living operations, billing, HR, and multi-site teams. I have managed budgets, P&Ls, AP/AR, payroll, billing to state agencies, and teams ranging from small practices to 40+ staff, delivering improved efficiency and compliance.

I excel at employee relations — hiring, onboarding, training, coaching, and performance management — and at building processes that centralize customer service and standardize operations across locations. My track record includes managing resident services, clinical and administrative departments, and overseeing financials to drive operational proficiency and profitability.

Experience

Work history, roles, and key accomplishments

Current

Business Manager

Current

Global Resources & Spports HR

Apr 2025 - Present (10 months)

Manage employee relations including interviewing, onboarding, training, coaching, and terminations; oversee billing to the state and aging to ensure timely collections and accurate records.

Employee Relations Onboarding Training Terminations Billing Accounts Receivable Payroll & Compliance

Business Office Manager

Prestige Care

Jul 2024 - Jan 2025 (6 months)

Managed resident billing, accounts payable and receivable, employee HR files, new hire orientation, coaching, and payroll to maintain operational and financial accuracy.

AP AR Payroll Coaching Payroll Compliance

General Manager

Holiday by Atria Pueblo Regent

Nov 2022 - May 2023 (6 months)

Managed all community operations including resident services, staff, and financials; oversaw kitchen, maintenance, housekeeping, sales, leasing, and events to drive service quality.

Operations Management Resident Services Financial Management Staffing Event Coordination

Practice Manager

Pueblo Family Medicine

Mar 2022 - May 2023 (1 year 2 months)

Managed AR/AP, in-office payroll and taxes using QuickBooks, partner cost accounting, care caps and incentives, and oversight of the billing department to optimize financial performance.

Medical Billing Quickbooks AP)Payroll Cost Accounting Incentives Revenue Cycle

Practice Manager

OnPoint Medical Group

Oct 2020 - Jun 2021 (8 months)

Managed a 10-person staff and led AR/AP, payroll, hiring, training, and coaching while driving KPI and budget performance and administering benefits and evaluations.

AP)Payroll Hiring Training Coaching KPIs Budgeting Benefits Administration

Operations Manager

Spectrum Healthcare Group

Apr 2018 - Sep 2020 (2 years 5 months)

Managed ~40 staff across eligibility, front desk, clinical teams, and providers; created policies and procedures, trained staff, centralized customer service, and enforced standards across seven locations.

Operations Management Policy Development Staff Training Customer Service Multi Site Management Eligibility Process Improvement Leadership

Service Center Manager

Preferred Homecare

Nov 2010 - Apr 2018 (7 years 5 months)

Managed operations for five DME branches and 40 employees, overseeing budgets, P&Ls, inventory, insurance guidelines, training, and payroll to maintain profitability and compliance.