Open to opportunities

Alexis Gentry

@alexisgentry

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Customer service professional skilled in fast-paced support, problem-solving, and accurate POS transaction processing.

United States

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What I'm looking for

I’m looking for a customer-focused role where I can deliver fast, detail-oriented service, solve issues efficiently, and support customers through clear communication and accurate processing—ideally in a collaborative, fast-paced environment.

I’m a reliable, detail-oriented customer service professional with experience providing exceptional support in fast-paced environments. I focus on strong communication, organization, and problem-solving—especially when accuracy and speed matter.

From handling high-volume transactions as a Cashier at Sprouts Farmers Market to delivering customer service at Starbucks and Ling & Louie’s Bar & Grill, I’ve consistently verified customer information, resolved discrepancies, and maintained accurate records. I’m comfortable balancing cash drawers, managing multiple tasks, and collaborating with teams to keep service running smoothly.

I also bring proficiency with Microsoft Word and Microsoft Excel, plus the ability to work independently and efficiently in remote work environments. Alongside my customer service background, I’m building credentials in Technical Management and Health Information Technology through DeVry University, including Medical Billing & Coding and RHIT.

Experience

Work history, roles, and key accomplishments

Customer Service Cashier

Sprouts Farmers Market

Nov 2023 - Apr 2024 (5 months)

Processed high-volume customer transactions accurately using computerized POS systems, maintaining balanced cash drawers and accurate records. Verified customer information and resolved transaction discrepancies while providing efficient, detail-oriented service.

POS systems Cash Handling Customer Service Record keeping Payment Processing Microsoft Excel Microsoft Word

Starbucks Barista

Starbucks

May 2011 - Oct 2011 (5 months)

Processed customer orders and payments accurately while maintaining transaction records in a fast-paced environment. Resolved customer concerns professionally and collaborated with team members to support efficiency and customer satisfaction.

Barista Services Barista Service Order Taking Payment Processing POS systems Customer Service Transaction recording Multitasking Team Collaboration Issue Resolution

Restaurant Hostess

Ling & Louie’s Bar & Grill

Mar 2009 - Sep 2010 (1 year 6 months)

Managed reservations, waitlists, and guest information with accuracy and professionalism. Answered customer inquiries and resolved concerns efficiently while demonstrating strong multitasking and organizational skills.

Reservations Management Waitlisted Issue Resolution Multitasking Organization Communication

Education

Degrees, certifications, and relevant coursework

DeVry University

Bachelor of Science, Technical Management

Pursuing a Bachelor of Science in Technical Management at DeVry University with an expected completion in January 2027.

DeVry University

Associate of Applied Science, Health Information Technology

2025 - 2026

Completed an Associate of Applied Science in Health Information Technology (RHIT) via AHIMA training at DeVry University from March 2025 to March 2026.