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Alexio Leonte

@alexioleonte

Technical Support Engineer at Netwrix who resolved critical enterprise issues across Windows Server, Active Directory, and PAM.

Georgia

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What I'm looking for

I'm focused on building a strong foundation in infrastructure that supports a path toward systems engineering and DevOps.

At Netwrix Corporation, I supported enterprise customers using Privileged Access Management and Group Policy products. I investigated and resolved critical issues across Windows Server, Active Directory, and related infrastructure.

I used log analysis, configuration reviews, issue reproduction, and systematic troubleshooting to find root causes. I worked directly with customers and collaborated with engineering and product teams on escalated cases.

Earlier, as an ICT Specialist at International Committee of the Red Cross - ICRC, I assisted with IT equipment, infrastructure, and user support. My experience also includes system administration, network administration, and technical support; I'm building toward systems engineering and DevOps.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

Netwrix Corporation

Dec 2022 - Oct 2026 (3 years 10 months)

Provided technical support to enterprise customers using Netwrix software products focused on Privileged Access Management (PAM) and Group Policy management. Investigated and resolved complex and business-critical technical issues across Windows, Windows Server, Active Directory, Group Policy, PowerShell, Linux, networking, and PostgreSQL environments.
* Investigated and resolved high-impact and c

ICT Specialist

International Committee of the Red Cross - ICRC

Mar 2015 - Dec 2022 (7 years 9 months)

Executes technical tasks on IT equipment such as maintenance, repair, installation under direct and remote supervision of a qualified and experienced IT Technician / Engineer
Assists the IT responsible in the realization of computer and telecommunication infrastructures
Ensures and is responsible for the storage of material and software
Provides basic support to users

Системный администратор

SUPPORTIO

Oct 2013 - Oct 2015 (2 years)

End-user support for more than 35 private companies (50% on-site, 50% remote support).
Planning, installation, support and maintenance of IT-infrastuctures (Windows, UNIX)
Network administration (Unifi, Cisco, HP, MikroTik, D-Link)
VoIP Services (SIP, PABX, GSM)
Information Security (antivirus protection, firewall, access management)
Account management (AD DS, Samba, LDAP)
Other IT-related tasks

System Administrator

Freelancer

Jan 2010 - Jan 2014 (4 years)

Local and remote IT support of the private companies (by local contract, private entrepreneurship).
Quick deployment of new offices, LAN+WLAN installation, microserver/ad-hoc network installation, support and maintenance.
Support of the end-users (hardware+software).