Alexia PillayAP
Open to opportunities

Alexia Pillay

@alexiapillay

Dedicated customer service consultant with extensive experience in call centers.

Zimbabwe
Message

What I'm looking for

I am seeking a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service consultant with over a decade of experience in various roles within the contact center industry. My journey began as a Debt Collector at Blake & Associates, where I honed my skills in customer communication and debt management. I then transitioned into sales and quality assurance roles at Blake Connect, where I successfully sold insurance policies and evaluated calls for multiple companies, ensuring high standards of customer service.

Throughout my career, I have consistently demonstrated my ability to assist customers effectively, whether it was through handling car insurance inquiries at Outworx or supporting customers in the UK with their gas and electric needs at Synergy Contact Center. My current role as a QA Agent at Talksure allows me to leverage my experience in evaluating calls for short-term insurance, further enhancing my expertise in customer service and quality assurance.

Experience

Work history, roles, and key accomplishments

SC

Customer Service Consultant

Synergy Contact Center

Feb 2020 - Present (5 years 5 months)

Provided customer support for an online retail store in the UK via email and webchat, resolving various customer issues. Assisted customers for a UK gas and electric company through email, ensuring timely responses.

BG

Customer Service Consultant

Bespoke International Group

Apr 2019 - Present (6 years 3 months)

Assisted customers with gas and electric meter inquiries via telephone, ensuring accurate information and resolution. Managed a high volume of calls while maintaining customer satisfaction.

OC

Customer Service Consultant

Outworx Contact Centre

Jan 2016 - Present (9 years 6 months)

Assisted customers with car insurance policies through email and telephone, resolving inquiries efficiently. Provided comprehensive support for policy-related questions and issues.

BC

Sales Agent, Data Capturer & QA Agent

Blake Connect

Feb 2011 - Present (14 years 5 months)

Sold Accidental Death and Hospital Policies for AIG/Chartis & Hollard, achieving sales targets. Captured new business and upgrade sales for CELLC, maintaining accurate records.

BA

Debt Collector

Blake & Associates

Feb 2010 - Present (15 years 5 months)

Contacted and traced customers with outstanding debt, then arranged payment plans for their accounts. Successfully managed a portfolio of delinquent accounts, ensuring timely collections.

Education

Degrees, certifications, and relevant coursework

NA

New Hope Christian Academy

Matric/Grade 12, General Studies

Completed secondary education with a focus on core subjects including Mathematics, English, and Physical Science. Gained foundational knowledge in Business Economics, Life Orientation, and Biblical Studies.

Tech stack

Software and tools used professionally

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Alexia Pillay - QA Agent - Talksure (Pty) Ltd | Himalayas