APAlexia Pillay
@alexiapillay
Dedicated customer service consultant with extensive experience in call centers.
ZimbabweWhat I'm looking for
I am a dedicated customer service consultant with over a decade of experience in various roles within the contact center industry. My journey began as a Debt Collector at Blake & Associates, where I honed my skills in customer communication and debt management. I then transitioned into sales and quality assurance roles at Blake Connect, where I successfully sold insurance policies and evaluated calls for multiple companies, ensuring high standards of customer service.
Throughout my career, I have consistently demonstrated my ability to assist customers effectively, whether it was through handling car insurance inquiries at Outworx or supporting customers in the UK with their gas and electric needs at Synergy Contact Center. My current role as a QA Agent at Talksure allows me to leverage my experience in evaluating calls for short-term insurance, further enhancing my expertise in customer service and quality assurance.
Experience
Work history, roles, and key accomplishments
QA Agent
Talksure (Pty) Ltd
Mar 2024 - Present (1 year 4 months)
Evaluated calls for short-term insurance, ensuring adherence to quality standards and regulatory compliance. Provided feedback to agents to improve call quality and customer experience.
Customer Service Consultant
Synergy Contact Center
Feb 2020 - Present (5 years 5 months)
Provided customer support for an online retail store in the UK via email and webchat, resolving various customer issues. Assisted customers for a UK gas and electric company through email, ensuring timely responses.
Customer Service Consultant
Bespoke International Group
Apr 2019 - Present (6 years 3 months)
Assisted customers with gas and electric meter inquiries via telephone, ensuring accurate information and resolution. Managed a high volume of calls while maintaining customer satisfaction.
Customer Service Consultant
Outworx Contact Centre
Jan 2016 - Present (9 years 6 months)
Assisted customers with car insurance policies through email and telephone, resolving inquiries efficiently. Provided comprehensive support for policy-related questions and issues.
Sales Agent, Data Capturer & QA Agent
Blake Connect
Feb 2011 - Present (14 years 5 months)
Sold Accidental Death and Hospital Policies for AIG/Chartis & Hollard, achieving sales targets. Captured new business and upgrade sales for CELLC, maintaining accurate records.
Debt Collector
Blake & Associates
Feb 2010 - Present (15 years 5 months)
Contacted and traced customers with outstanding debt, then arranged payment plans for their accounts. Successfully managed a portfolio of delinquent accounts, ensuring timely collections.
Education
Degrees, certifications, and relevant coursework
New Hope Christian Academy
Matric/Grade 12, General Studies
Completed secondary education with a focus on core subjects including Mathematics, English, and Physical Science. Gained foundational knowledge in Business Economics, Life Orientation, and Biblical Studies.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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