Alex Fuentes

I’m a Detail-oriented Data & Analytics professional with 5+ years of experience supporting metrics monitoring, problem triage and escalation, and quality audit support. I focus on turning well-defined questions into reliable reporting that stakeholders can act on.

At BrightPath Analytics Group, I monitor daily and weekly performance metrics across multiple workflows, identify anomalies, and escalate problem reports to engineering and analyst teams in a timely manner. I also query internal databases using SQL-adjacent reporting tools and Google Sheets to produce daily and ad hoc reports, while maintaining accurate documentation and tracking logs for audit purposes.

I support and maintain a quality monitoring program through internal workflow reviews and monthly/quarterly audits, combining quantitative and qualitative analysis to improve outcomes. I build and maintain HTML/CSS-based reporting templates and internal dashboards, and I train junior team members on quality standards and reporting tools to keep task completion consistent across the team.

Previously, I owned end-to-end recurring workflows as a Quality Assurance & Operations Analyst, ensuring error-free, on-time completion with minimal supervision. I performed daily metrics monitoring and reporting, reconciled data for quarterly financial and process audits, implemented external-facing HTML/CSS survey forms, and analyzed process bottlenecks to reduce average task turnaround time.