Alex D' Hudson
@alexdhudson
I’m a bilingual IT Support Specialist focused on healthcare access management and fast, high-quality issue resolution.
MexicoWhat I'm looking for
I’m a bilingual IT Support Specialist with hands-on experience managing user access in healthcare environments. I support password resets, account reactivation, and first-time access for applications such as Epic and Meditech, while handling complex access issues with a strong service mindset and attention to compliance.
In fast-paced contact-center settings, I manage high call volumes and troubleshoot issues end-to-end—creating and tracking incidents in ServiceNow and maintaining SLA compliance. I’m comfortable working with Active Directory and diagnosis tools like Lockout Tools, and I use PowerShell to query and investigate user account status, delivering consistent Level 1 support and dependable performance.
Experience
Work history, roles, and key accomplishments
Provided user access management support for healthcare applications, including password resets, account reactivation, and first-time access for Epic and Meditech. Created and tracked incidents in ServiceNow while troubleshooting access and meeting SLA and quality standards in a high-volume contact environment.
Handled Hilton hospitality reservations, including booking, modifications, and cancellations, while delivering customer-focused support. Supported sales by identifying customer needs and resolving account-related inquiries using contact center platforms.
Production Supervisor – Confectionery
Travelling Barquillos y Dulces D'Eliz, SA de CV
Nov 2014 - Dec 2021 (7 years 1 month)
Supervised production staff in a confectionery manufacturing environment, ensuring tasks were completed on time and within quality and production requirements. Coordinated workflow, resolved team conflicts, and monitored safety and compliance while maintaining product quality through process oversight.
Education
Degrees, certifications, and relevant coursework
Instituto Politécnico Nacional
Bachelor's degree in International Business, International Business
2020 -
Pursuing a Bachelor's degree in International Business at Instituto Politécnico Nacional in Mexico City (Aug 2020–present), with coursework in international trade, business management, and global markets.
Centro de Estudios Tecnologicos Industrial y de S, Veracruz
Technical Degree in Accounting, Accounting
2011 - 2014
Earned a Technical Degree in Accounting at Centro de Estudios Tecnologicos Industrial y de S in Veracruz (Aug 2011–Jul 2014).
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
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