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Alex Daniels

@alexdaniels

Senior Service Engineer at OCS Distribution handling ~260 monthly tickets and automating spare-parts workflows to cut turnaround time by 45%.

Armenia

Message

At OCS Distribution, I handle requests in Naumen, averaging about 260 tickets per month with a 96% on-time SLA, and manage vendor escalations.

I also repair laptops, PCs, and server equipment, and automated document workflow to reduce spare-parts turnaround time by 45%. I work with Windows, Linux Ubuntu, network equipment, VPN, access control, and video surveillance systems.

Experience

Work history, roles, and key accomplishments

Senior Service Engineer

OCS Distribution

Dec 2024 - Sep 2026 (1 year 9 months)

Processed an average of 260 tickets per month in the Naumen system, achieving a 96% on-time closure rate. Performed component and modular repairs of laptop and PC motherboards, including BGA/SMD soldering and BIOS/EC/Intel ME recovery.

Naumen SLA Ola RMA BGA Soldering Soldering BIOS Recovery EC Recovery Intel ME Thermal Imaging Power Supply Diagnostics Computer Repair Network Equipment OS Installation Driver Configuration Technical Documentation Process Automation Training

Restaurant Manager

Bakery Melnitsa

Sep 2023 - Mar 2024 (6 months)

Managed the entire bakery-cafe operation, including personnel, equipment, and IT. Handled recruitment, training, scheduling, and technical support for POS systems and workstations.

Recruitment Onboarding Shift Scheduling Inventory Management Cost Control Supplier Management Iiko POS Cash Register Fiscal Storage Network Support Equipment Maintenance First Line Service Support HR Management Excel CRM

Engineer

Pedant.ru

Jan 2022 - May 2023 (1 year 4 months)

Diagnosed and repaired smartphones, tablets, and laptops, averaging 190 repairs per month with a 4% warranty return rate. Mentored three new engineers and managed spare parts inventory.

Smartphone Repairs Tablet Repair Laptop Repair Soldering Microscopy Power Supply Firmware Flashing Operating System Configuration data transfers CRMFIX Customer Service Mentorship Inventory Management

Equipment Repair Technician

312 Smart Service

Feb 2021 - Aug 2022 (1 year 6 months)

Performed diagnostics and repair of smartphones, tablets, laptops, household appliances, game consoles, and audio equipment, averaging 80 repairs per month. Progressed from modular repair to board-level soldering and diagnostics.

Diagnostics Modular Replacement Soldering Board Level Repairs Firmware Updates Software Installation Customer Service Pricing Warranty

Sales Specialist

MTS Retail Network

Nov 2019 - Oct 2020 (11 months)

Provided technical support and sales in a communication store, achieving 110% of the sales plan. Set up smartphones, connected services, and resolved customer issues.