Jullien Am
@jullienam
Customer support specialist at DNS Retail who resolved escalated complaints and pre-trial claims.
ArmeniaWhat I'm looking for
At DNS Retail, I handled escalated customer complaints and pre-trial claims by clarifying issues, coordinating responses, and working toward clear resolutions.
I also helped customers choose and understand computers and electronics, answering technical product questions and solving practical problems.
At Labyrinth-Ufa / Krasnoe & Beloe, I monitored workplace equipment and assisted with hardware and software setup and routine troubleshooting. I used 1C and business applications in daily workflows and helped resolve basic operational issues.
At CYBERSHOKE, I supported website design and content updates alongside HR and administrative tasks. I studied Computer Systems Programming and am available for full-time remote shift work, including evenings and weekends.
Experience
Work history, roles, and key accomplishments
Store Associate / Deputy Store Manager
DNS Retail
Jan 2025 - Jan 2026 (1 year)
Handled escalated customer complaints and pre-trial claims, coordinated responses, and worked toward clear resolutions. Assisted customers with technical product questions and supported daily store operations.
Store Operations and IT Support Practice
Labyrinth-Ufa / Krasnoe & Beloe
Jan 2021 - Jan 2022 (1 year)
Monitored workplace equipment and assisted with setup and routine troubleshooting of hardware and software. Used 1C and business applications in daily workflows and helped resolve basic operational issues.
HR and Web Design Assistant
CYBERSHOKE
Jan 2020 - Jan 2021 (1 year)
Supported website design and content updates alongside HR and administrative tasks requiring accuracy and coordination.
Education
Degrees, certifications, and relevant coursework
Computer Systems Programmer Vocational
Vocational / technical education, Computer Systems Programming
Vocational and technical education in computer systems programming.
Tech stack
Software and tools used professionally
Availability
Location
ArmeniaAuthorized to work in
Salary expectations
Job categories
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