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alexa quintero

@alexaquintero2

Bilingual customer service representative at Teletech handling 100+ daily cases and documenting resolutions across teams.

United States

Message

At Teletech, I coordinate and document over 100 daily customer cases, keeping detailed records of issues and resolutions for cross-functional visibility. I also escalate system or procedural issues and translate complex information into clear documentation.

At NFC Amenity Management, I tracked over 100 weekly service requests and coordinated resolutions among residents, vendors, and management. I created documentation to support consistency and smooth handoffs between departments.

At San Francisco State University, I conducted independent biological research and applied tools including thermal imaging, ImageJ, and R Studio to analyze data. I documented research protocols and translated technical findings into written reports.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Customer Service Representative

Current

Teletech

Jul 2023 - Present (3 years 3 months)

Coordinated and documented over 100 daily case interactions across digital case-management systems, maintaining detailed records of issues and resolutions. Identified system inconsistencies and escalated technical or procedural issues to improve resolution turnaround and processing accuracy.

Salesforce Jira Case Management Documentation Cross Functional Communication

Student Researcher

San Francisco State University

Aug 2020 - May 2026 (5 years 9 months)

Designed and executed independent research projects, quickly learning and applying new technical tools to analyze complex data. Documented research protocols and synthesized technical findings into clear written reports for varied audiences.

RStudio ImageJ Thermal Imaging Data Analysis Research Documentation

Resident Services Coordinator

NFC Amenity Management

Dec 2022 - Jul 2023 (7 months)

Managed and tracked over 100 weekly service requests, ensuring timely, high-quality resolution across multiple communication channels. Created and maintained documentation to ensure consistency and facilitate smooth handoffs between departments.

Service Request Management Documentation Cross functional Coordination Communication Skills

Front Desk Receptionist

Crunch Fitness

Dec 2020 - Dec 2022 (2 years)

Maintained thorough account and billing documentation while managing high-volume member interactions. Resolved discrepancies by reviewing records and collaborating with internal teams.

Customer Service Documentation Record keeping Collaboration

Spa Receptionist

Spa L’Occitane by the Bay

Feb 2018 - Dec 2020 (2 years 10 months)

Scheduled and confirmed 50+ client appointments daily, coordinating calendars and ensuring all bookings were recorded accurately. Maintained accurate appointment records, client logs, and scheduling details while handling sensitive client information with confidentiality.

Appointment Scheduling Customer Service Record keeping Confidentiality