Alexandria Hines
@alexandriahines
Junior Cloud Engineer moving from marketing design into IT and cloud operations, with experience setting up accounts and supporting customers.
United StatesWhat I'm looking for
At Maryland Wellness, I produced print and digital assets following WCAG standards and scheduled social media posts while tracking engagement. I also managed creative projects using Google Workspace and Asana.
My customer support experience includes setting up user accounts, managing client profiles and memberships in Mindbody, and troubleshooting technology-related issues. I recently started the Information Technology program at Calbright College and am learning IT systems and cloud tools.
Experience
Work history, roles, and key accomplishments
Marketing Designer
Maryland Wellness
Jun 2023 - Present (3 years 4 months)
Produced 25+ print and digital assets per quarter following WCAG standards using Canva, CapCut, and Adobe Lightroom. Scheduled and published 10-15 platform-optimized posts monthly across social media while tracking engagement metrics.
Lash Consultant
Amazing Lash Studio
Nov 2025 - May 2026 (6 months)
Operated Mindbody and AI communication tools to manage client scheduling, memberships, and multi-channel support. Resolved scheduling and billing concerns and administered client accounts to ensure error-free operations.
Account Specialist
Discover Financial Services, Inc.
Mar 2022 - Jun 2023 (1 year 3 months)
Processed credit card applications over the phone, ensuring accurate entries and identity compliance. Documented interaction notes and routed complex calls to Tier 2 departments while maintaining high performance scores.
Conducted end-to-end employee onboarding and supported office leadership with administrative workflows. Provided customer service across phone and email, assisting internal staff with technology-related troubleshooting.
Education
Degrees, certifications, and relevant coursework
Calbright College
Information Technology Program, Information Technology
Currently pursuing an Information Technology program with an expected graduation in March 2027.
Northwestern Senior High School
High School Diploma, General Studies
Earned a High School Diploma in May 2014.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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