Alexandria Cook

Support commercial contract administration across approximately 28 airport infrastructure projects spanning 11 U.S. airports, coordinating customer- and subcontractor-facing documentation. Perform pre-execution quality reviews of contracts, change orders, amendments, and supporting exhibits.

Helped deliver end-to-end modernization of Pilot-to-Pilot (P2P) trip trading from a command-based legacy platform into the Trip Trade System (TTS), improving self-service scheduling flexibility for a pilot population of 16,000+ and cutting typical trade-processing time roughly in half. Authored approximately 40 user stories for P2P, led refinement with developers, and contributed to story-prioriti

Partnered with Product Owners, developers, QA, and operational stakeholders to translate business needs and complex crew-scheduling rules into testable requirements, acceptance criteria, and validation scenarios. Identified ambiguous requirements during test planning and drove clarification with Product Owners before development progressed.

Managed real-time pilot scheduling and operational disruptions in a high-volume airline environment, applying FAA regulations, union work rules, contractual requirements, and system constraints to maintain legal crew coverage. Built deep subject-matter expertise in crew operations that later enabled effective requirements analysis and testing.

Served as Assistant Property Manager and Acting Property Manager during manager leave, overseeing property operations and tenant relations.

Managed leasing activities and tenant interactions for residential properties.

Supervised shift operations, managed team members, and ensured customer satisfaction.

Bachelor of Arts in Business Administration with a focus on International Business.

Certified Scrum Product Owner (CSPO) certification, active through September 2028.