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Alexandra Zhadan

@alexandrazhadan

I grow enterprise accounts through software adoption, renewals, and strategic client partnerships.

Canada
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I manage enterprise customer relationships at TealBook, acquired by Supplier.io, supporting a $4M+ book of business that includes Nasdaq, S&P Global, and Kraft Heinz. I lead strategic conversations, cross-sell through data analysis, and drive adoption for new platform initiatives from demos through onboarding and integration.

Previously at TealBook, I managed $3M+ in enterprise accounts across North America and Europe, leading executive business reviews, multi-year renewals, and success plans across financial services, higher education, government, healthcare, and energy. I’m known for engaging demos, webinars, and conference presentations, with average contract growth of 5% per year through upsells and cross-selling.

At Cloud DX and Intelerad Medical Systems, I helped healthcare clients deploy and grow software programs, upsold more than $100,000 in equipment, built a Customer Success and Deployment Playbook, and achieved 100% client retention at Intelerad. I’ve partnered closely with executives, clinicians, IT vendors, product teams, sales, marketing, implementation, and software development to turn client needs into lasting value.

I began my career at QHR Technologies, guiding software implementations, onboarding clients, training users, resolving technical issues, and improving client processes for the Accuro EMR platform. I enjoy translating complex technical information into clear, practical strategies that help clients achieve their goals.

Experience

Work history, roles, and key accomplishments

TE
Current

Sr. Customer Success Manager

Feb 2024 - Present (2 years 6 months)

Managing top brand logos with a total book of business over $4M, cross-selling through data analysis, and leading strategic discussions to drive alignment and upsell services. Spearheaded new platform projects with co-innovation customers from demos to adoption.

Education

Degrees, certifications, and relevant coursework

York University logoYU

York University

Bachelor of Science, Kinesiology & Health Science

BSc Special Honours in Kinesiology & Health Science from York University.

Tech stack

Software and tools used professionally

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