Open to opportunities

Alexandra Sousa

@alexandrasousa

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Repair Administrator at Direct Accident Management coordinating vehicle repairs and resolving client concerns.

United Kingdom

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What I'm looking for

I'm keen to keep expanding my knowledge, embrace new challenges and develop my career while making a positive contribution to an organisation.

At Direct Accident Management, I monitor outstanding cases, coordinate vehicle repairs and keep clients updated throughout the process. I also authorise repairs in line with procedures and investigate post-repair complaints with garages.

At Professional & Legal Services, I liaised with solicitors, clients and medical experts to obtain medical evidence for legal claims. I arranged appointments, monitored reports and requested amendments when needed.

My earlier experience includes supporting children as a Teaching Assistant and providing care to people with a range of needs. I hold a BA (Hons) in Primary Early Years Education with QTS from Edgehill University.

Experience

Work history, roles, and key accomplishments

Current

Repair Administrator

Current

Direct Accident Management

Jun 2026 - Present (5 months)

Monitors outstanding cases, chases updates, and prioritises queries. Handles post-repair complaints, liaises with garages and clients, and authorises vehicle repairs.

Case Management Vehicle Repair Client Communication Complaint Handling Coordination

Medical File Handler

Professional & Legal Services

Dec 2025 - May 2026 (5 months)

Liaised with solicitors, clients, and medical experts to obtain medical evidence for legal claims. Arranged medical appointments, monitored reports, and reviewed documents for accuracy.

Medical Records Legal Claims Communication Skills Coordination Attention To Detail

Care Worker

Alcedo Care

Apr 2025 - Aug 2025 (4 months)

Monitored patient physical and mental health, provided compassionate companionship, and assisted with medication management. Responded to safeguarding incidents and emergencies.

Patient Monitoring Medication Management Safeguarding Emotional Support Training

Care Assistant

Manchester House Nursing Home

Nov 2020 - Apr 2025 (4 years 5 months)

Supported individuals with learning disabilities, physical disabilities, mental health conditions, and older people. Provided personal care, emotional support, and promoted mental wellbeing.

Personal Care Emotional Support Communication Skills Individual Needs Support Family Communication

Teaching Assistant

Connex Education Partnership

Aug 2025 - Present (1 year 3 months)

Supported children's learning and development, encouraged positive behaviour, and worked with teachers to deliver planned activities. Observed and recorded children's progress.

Child Development Classroom Support Behaviour Management Observation Adaptability