Alexandra Pickles

Provided high-level administrative support, managing the executive's calendar, scheduling meetings, and handling travel arrangements. Screened and prioritized emails, prepared high-quality documents, and tracked deadlines to ensure timely project completion. Assisted with special projects and created streamlined client systems.

Handled medical cases to establish passenger fitness to fly, working closely with the medical team to gather and assess relevant health information. Served as the first point of contact for customers, providing specialist information and support for various inquiries.

Managed calendar and scheduling, organizing and coordinating time and patients across four clinics. Assisted with invoicing, accounting, and expense processing, while also handling email management and serving as the first point of contact for all clients. Created and processed client files, managed social media content, and designed info packs and workshop materials.

Organized daily business and personal tasks for the owner of four companies, including email and calendar management. Completed GDPR training, using the knowledge to design a manual for new laws and develop three company websites, including photography and editing.

Provided excellent customer service as the first point of contact, handling inquiries and organizing administration systems for smooth business operations. Performed general day-to-day administrative duties, managed accounts and invoicing, and handled diary management and appointment setting. Maintained the company website and managed social media content.

Managed wet stock ordering, calculating necessary levels while maintaining low holding stock. Programmed till systems for new menus and daily specials, and organized reservations via phone, email, and social media. Coordinated efficiently with the Owner/Managing Director to uphold business ideals and objectives.

Managed a highly vibrant, fast-paced venue with a high volume of guests, coordinating a large team of staff across multiple bars and a restaurant. Responsible for cash handling, analyzing daily, weekly, and monthly figures to drive business forward, and creating a comprehensive handbook for site procedures. Assisted with event organization, menu creation, and stock level control.

Managed a team of managers, waiters, mixologists, and chefs, overseeing cash handling, banking, payroll, and HR paperwork. Reconciled daily and weekly sales, using figures to drive business growth, and implemented health and safety procedures to create a safe environment. Developed lucrative food and beverage marketing plans and created new menus with gross profit calculations.

Oversaw daily operations, including staff supervision and customer service. Responsible for maintaining operational efficiency and supporting overall business goals.

Managed front-of-house activities and ensured high standards of service delivery. Assisted in staff scheduling and inventory control to optimize business performance.

Provided excellent customer service in a fast-paced cafe environment. Managed orders, served food and beverages, and maintained a clean dining area.

Studied Psychology at Leeds Metropolitan University, focusing on core psychological principles and research methods. Gained a comprehensive understanding of human behavior and cognitive processes.

Attended St Mary's Comprehensive School, completing secondary education. Developed foundational academic skills across various subjects.