At Mr Quick Pick Roadside of Indianapolis / Sam’s Roadside Service, I handle inbound calls and capture customer and vehicle details so the right roadside assistance can be dispatched.
I coordinate service delivery by assigning field technicians, monitoring jobs in Dispatch Anywhere and Towbook, and checking completion photos. I also process digital service requests and confirm job availability.
I provide price quotations, process payments, and resolve customer concerns, pricing questions, and service delays. This work contributes to customer retention and satisfaction.
At Melonypine Abuja, I processed e-commerce orders through Shopify and Bumpa, addressed customer inquiries and complaints, and shared delivery updates throughout fulfillment.
