Alexandra Matsushima

Organized personalized gastronomic and cultural experiences in Tokyo for international clients, providing tailored restaurant recommendations, itinerary planning, reservation support, and local hospitality guidance.

Welcomed guests warmly upon arrival, ensuring a friendly and professional first impression. Prepared tailored menus for each table, handled face-to-face reservations, and assisted with payment transactions.

Answered customer questions about products and services, helped locate merchandise, and promoted key items. Arranged and conducted property viewings, highlighting key features to potential buyers or renters.

Assigned patrons to tables suitable for needs and restaurant section rotation. Cultivated positive guest relations by managing information and orchestrating speedy seating.

Built strong relationships with media outlets and communications professionals to expand personal network. Assisted guests with check-ins, account inquiries, and additional services. Translated documents from Turkish to English for diverse clientele.

Directed guests and appointments to fitness consultants to increase membership enrollments. Handled daily cash transactions, processed payments for memberships, classes, and services, and maintained accurate financial records.

Bachelor's degree in Tourism and Hospitality Management from Girne American University.