Open to opportunities

Christy Esquillo

@christyesquillo

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Experienced hospitality professional with a focus on food and beverage management.

Japan

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What I'm looking for

I am looking for a dynamic role in hospitality where I can leverage my management skills and passion for customer service to drive operational excellence and enhance guest experiences.

With over 13 years of experience in the hospitality industry, I have developed a robust skill set that spans from on-site operations to management roles. My journey began in food preparation at a nursing home, and I have since advanced through various positions in restaurants and luxury hotels, including The Ritz-Carlton, Okinawa, where I served as Assistant F&B Manager. My role involved overseeing dining operations, managing P&L, and collaborating with various departments to enhance customer satisfaction.

Throughout my career, I have demonstrated a commitment to operational improvement and team development. I have successfully led initiatives that improved service quality and customer retention, contributing to significant increases in sales. My experience in training and mentoring staff has equipped me with strong leadership skills, enabling me to foster a collaborative and efficient work environment. I am passionate about creating memorable dining experiences and continuously seek opportunities to innovate and elevate service standards.

Experience

Work history, roles, and key accomplishments

Current

Food & Beverage Assistant Manager

Current

The Ritz-Carlton, Okinawa

Jan 2023 - Present (2 years 5 months)

Managed and created monthly sales forecasts, annual budgets, and performance analysis aligned with financial targets. Conducted monthly P&L reviews and implemented cost-control strategies to maximize profitability and efficiency. Supported and led the rollout of new F&B concepts, menus, and promotional initiatives in collaboration with the culinary team.

Sales Forecasting Budget Management Cost Control Team Leadership SOP Development Customer Service Staff Training

Food & Beverage Supervisor

The Ritz-Carlton, Okinawa

Dec 2021 - Jan 2023 (1 year 1 month)

Supervised a team of approximately 30 staff members, including shift scheduling, daily briefings, and performance monitoring. Led cross-departmental training during hotel renovations, revising and updating over 200 standard operating procedures (SOPs).

Shift Scheduling Daily Briefings Performance Monitoring Cross Departmental Training Customer Service

Kitchen Operations Assistant

BAO by Celavi

Jul 2020 - Sep 2021 (1 year 2 months)

As assistant to the head chef, continuously helped with the improvement of menu and kitchen operations. Contributed to enhancing efficiency and quality in a fast-paced culinary environment.

Menu Improvement Head Chef Assistance Quality Control Team Collaboration

Customer Service Training Leader

Frijoles

Nov 2015 - Sep 2021 (5 years 10 months)

Successfully improved customer retention, contributing to a measurable increase in overall sales. Led training and support initiatives to help employees manage the pressure of serving over 300 customers daily.

Customer Service Workflow Optimization Brand Identity Customer Retention

Kitchen Operations Leader

Sanzo

Jan 2018 - Jan 2019 (1 year)

Improved overall service hall and kitchen operations and sanitation with the manager resulting to a better workflow of the store. Organized team events to strengthen team work.

Team Building Service Hall Management Staff Training Customer Service Problem Solving

Culinary Operations

Culinary Operations Home

Jan 2012 - Apr 2015 (3 years 3 months)

Gained experience in kitchen operations and sanitation compliance while supporting culinary activities. Engaged daily with residents to ensure their satisfaction.

Customer Satisfaction Team Collaboration Quality Assurance

Education

Degrees, certifications, and relevant coursework

Morning Dew Montessori

Highschool Diploma

Completed high school education at Morning Dew Montessori in the Philippines. Successfully obtained a Highschool Diploma in 2008.

University of Santo Tomas

Undergraduate Study, Civil Engineering

Undertook undergraduate studies in Civil Engineering at the University of Santo Tomas College of Engineering. Discontinued the program in 2009 to facilitate migration to Japan.

Hachinohe Hayashi Gakuen Culinary Arts School

Culinary Arts Diploma, Culinary Arts

Acquired a Culinary Arts Diploma from Hachinohe Hayashi Gakuen Culinary Arts School in Japan. Developed professional culinary skills and knowledge in various aspects of food preparation and kitchen operations.

Le Cordon Bleu Australia

Graduate Certificate, Hospitality Management

Obtained a Graduate Certificate in Hospitality Management from Le Cordon Bleu Australia. Focused on advanced principles and practices within the hospitality industry.