Open to opportunities

Nami M

@namim

Message

Bilingual AI writing specialist with tourism and customer-service expertise in Japanese and English.

Japan

Message

What I'm looking for

I seek a role leveraging bilingual writing and tourism experience to improve AI language models, with collaborative teams and opportunities to apply customer-facing insights.

I am a bilingual professional combining hands-on tourism and hospitality experience with strong customer-service and intercultural communication skills, focused on improving AI-driven Japanese and English text generation. I have worked as a Tourist Information Officer and hotel front receptionist, delivering accurate guidance, multilingual support, and problem resolution for diverse international travelers.

I studied international tourism and business, including a study-abroad term at the University of Hawaiʻi at Mānoa, and I aim to leverage my language fluency and practical visitor-facing experience to help train and refine language models for real-world multilingual use.

Experience

Work history, roles, and key accomplishments

Current

Tourist Information Officer

Current

Hiroshima Station Tourist Information Center

Apr 2023 - Present (2 years 10 months)

Provided guidance and support to domestic and international tourists on local attractions, transport schedules, and lost-item handling, delivering bilingual service in Japanese and English to improve visitor experience.

Bilingualism Customer Service Tourist Guidance Train Schedule Coordination Lost And Found Handling Intercultural Communication Problem Solving

Front Reception

Mitsui Garden Hotel Kyobashi

Oct 2019 - Present (6 years 4 months)

Delivered high-quality guest relations and onsite coordination in a busy hotel environment, communicating effectively in Japanese and English to resolve issues and ensure smooth operations.

Guest Relations Front Desk Operations Customer Service Onsite Coordination Hospitality

Education

Degrees, certifications, and relevant coursework

Yasuda Women's University

Bachelor, International Tourism and Business

Completed studies in the Department of International Tourism and Business, focusing on tourism management and international business; also studied abroad at the University of Hawaii at Manoa (Feb–Jul 2016).