Open to opportunities

Thương Hoàng

@thnghoang

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I’m a logistics operational care specialist pivoting into operations/data analysis to optimize supply chains.

Vietnam

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What I'm looking for

I’m looking for a role where I can combine logistics operations and data analysis—improving process efficiency, reducing costs, and ensuring data quality. I want a team that values root-cause problem solving, documentation accuracy, and continuous improvement.

I’m an ISC Operational Care Specialist at Kuehne – Nagel Vietnam, where I manage documentation and operations for key account Under About me Armour. I ensure data accuracy on KN's systems, InforNexus and other platforms, and I document, resolve, analyze complaints to identify and share root causes—partnering with supervisors/managers and cross-functional teams to keep SEA logistics running smoothly.

With 3+ years of experience in Logistics Operations & Documentation, I handle export documentation like SI/VGM submission, Draft BL, rated BL, and special documents, and I support operational reporting and issue resolution. I also bring hands-on improvement results—100% documentation accuracy for key customers over 2 consecutive years, 10% reduction in error rate through data clean-up for operational reports, and compliance while handling 300+ shipments/month—while building my data analysis toolkit with Excel (Pivot, Lookup, Dashboard), SQL (basic queries, joins), Power BI, and Python.

Experience

Work history, roles, and key accomplishments

Operational Care Specialist

Kuehne-Nagel Vietnam

May 2024 - Jun 2025 (1 year 1 month)

Managed operational documentation and key-account workflows for Under Armour, ensuring data accuracy across KN systems and InforNexus while investigating complaints to identify root causes. Handled assigned operational care tasks to support SEA logistics execution.

Data Quality Assurance InforNexus Complaint Resolution Root Cause Analysis Process Improvement

Operational Care Specialist

Kuehne-Nagel Vietnam

Aug 2021 - May 2024 (2 years 9 months)

Owned SEA export documentation (SI/VGM submissions, draft/rated B/L, and special documents) and coordinated with CCLs, OCC, and Customer Service to keep shipments on track. Maintained 100% documentation accuracy for key customers over two consecutive years, reduced operational report error rate by 10% through data clean-up, and supported 300+ shipments/month using SLA-focused shipment tracking and

Export Documentation (SI VGM B L)Shipment Tracking SLA Management Data Cleaning Reporting Process Optimization Cross functional Coordination

Customer Service Intern

DHL Global Forwarding Vietnam

Jan 2021 - Jul 2021 (6 months)

Provided customer service support for sea and air export bookings, documentation, shipment tracking, invoicing, and payment follow-up while resolving operational issues and meeting team KPIs. Communicated proactively with customers and internal parties to ensure timely daily execution.

Sea & Air Export Support Customer Service Shipment Tracking Invoicing Payment Follow Up KPI Tracking