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Alexandra Gourley

@alexandragourley

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I streamline billing, operations, and customer service while improving business processes and profitability.

United States

Message

What I'm looking for

I'm looking for a role where I can improve office operations, billing accuracy, customer service, and business processes while taking on meaningful administrative or coordination responsibilities.

I've supported operations, billing, payroll, collections, and customer service across fire protection, assisted living, and construction businesses. At Pierce Fire Protection Services, I identified $1.2M in billing errors and reconciled 90% within 60 days.

At Gator Carpet and Tile, I manage marketing, accounting support, and office processes, helping drive a 15% uptick in profits. I also bring research experience using Python to analyze Amazon reviews related to smart home devices and accessibility.

Experience

Work history, roles, and key accomplishments

Current

Marketing Manager/Public Relation Specialist, Accounting/Billing Specialist

Current

Gator Carpet and Tile Inc.

Jun 2024 - Present (2 years 3 months)

Designed and updated social media platforms, advertisements, and event management. Managed office files, data entry, payroll, invoicing, and accounts payable/receivable, identifying business changes that resulted in a 15% profit increase.

Social Media Marketing Data Entry Payroll Invoicing Accounts Payable Accounts Receivable Tax Compliance Process Improvement Onboarding

Current

Service Coordinator, Administrative Assistant, Business Office

Current

Summit Fire and Security

Jul 2023 - Present (3 years 2 months)

Maintained a 40-hour schedule for inspection technicians and managed office files, data entry, invoicing, and collections. Developed and maintained a relationship with a multi-million dollar account with over 500 buildings.

Scheduling Data Entry Invoicing Collections Account Management Customer Relationship Management

Quality Technician

Industrial Testing Laboratory Services

Aug 2021 - Aug 2022 (1 year)

Inspected parts using Coordinate Measuring Machine, Optical Comparator, and hand measurement tools. Maintained quality documentation, generated reports, and reported nonconformities.

GD&T Coordinate Measuring Machine Optical Comparators Quality Assurance Documentation Reporting

Undergraduate Research Assistant

University of Rhode Island

Dec 2019 - Aug 2021 (1 year 8 months)

Conducted qualitative research on smart home device use among people with disabilities. Wrote and compiled Python code to sort Amazon product reviews related to smart home devices.

Python Qualitative Research Data Analysis

Billing and Payroll Coordinator, Office Manager

Senior Helpers of Rhode Island LLC

Feb 2020 - Jul 2020 (5 months)

Communicated with insurance companies to coordinate record keeping and billing activities. Managed office day-to-day operations and ensured consistent quality of client services and CNA hiring and retention.

Billing Payroll Insurance Coordination Office Management Medicare Medicaid Client Services