Alexandra Arvelo

Assisted policyholders with policy changes, payments, and billing issues while delivering end-to-end customer service. Cross-sold additional coverage options including life, rental, and homeowners insurance.

Managed 120 pre-suit cases from inception to settlement, drafting closing statements and coordinating ongoing client communication. Prepared pre-suit demands and supporting records, requested medical documentation and reports, and supported trial file and pleading preparation.

Maintained pre-suit and litigation files and supported attorney scheduling for meetings, hearings, and depositions. Prepared pre-suit demands, gathered medical and police documentation, and supported trial file and pleading preparation.

Managed social media posts and created blog and website content to support marketing initiatives. Helped improve SEO visibility, created promotional coupon text, and supported newsletter blasts and other marketing tasks.

Provided customer service for AT&T by handling account service issues, phone plan changes, and equipment orders. Resolved customer complaints and upsold/cross-sold products and services.

Answered calls, scheduled client meetings, and completed client sign-ups while coordinating requests for medical bills and records. Prepared and negotiated pre-suit demands and managed office documentation through mailing, stamping, scanning, faxing, and filing.

Bachelor of Science in Criminal Justice at Florida International University.