Alexander Udemobi

At the British Council in Port Harcourt, I manage high-volume customer inquiries across email, phone, and chat, helping candidates navigate IELTS registration and resolve issues professionally.

I use CRM systems to track interactions, monitor complaints, follow up on unresolved cases, and meet service-level standards. I focus on empathetic complaint handling, clear communication, and building customer trust.

Previously, I supported British Council examination operations for more than 1,000 candidates monthly, coordinating venues, candidate check-ins, confidential materials, and computer-based test delivery. I also configured IT systems, provided technical support, and maintained strict examination, safeguarding, and risk-management compliance.

My earlier warehouse and logistics experience at NLNG strengthened my inventory control, documentation, dispatch tracking, and operational problem-solving skills. I'm committed to continuous learning and supporting business growth through efficient, high-quality service.