Looking for a job

Alexander Famous

@alexanderfamous

Customer support representative at Globacom (Glo) who handled telecom service enquiries and now supports online sales at Sara Foam.

Nigeria

Message

What I'm looking for

I'm seeking a remote Customer Support or Customer Experience role where I can use my experience to deliver excellent customer service, build lasting customer relationships, and contribute to business growth in an international work environment. I'm open to roles hiring from Nigeria or worldwide.

At Globacom (Glo), I assisted customers with enquiries about telecommunications products, services, subscriptions, and account issues. I responded to complaints, provided guidance on services and packages, and escalated complex cases when necessary.

At Sara Foam, I managed online enquiries about foam products and supported customers from their initial questions through order confirmation. I recommended products based on customers' needs and budgets, followed up with prospective customers, and supported sales conversion.

Experience

Work history, roles, and key accomplishments

Online Sales Representative

Sara Foam

Mar 2023 - Aug 2026 (3 years 5 months)

Managed online customer enquiries, provided product information, and assisted customers through the purchasing process. Followed up with prospects and supported sales conversions.

Online Sales Client Communication Product Knowledge Order Coordination Follow up Digital Communication

Customer Support Team Member

Globacom (Glo)

Sep 2020 - Feb 2023 (2 years 5 months)

Assisted customers with telecommunications product and service enquiries, resolved complaints, and provided accurate information. Maintained professional communication and focused on customer satisfaction.

Client Communication Active Listening Problem Solving Troubleshooting Record keeping Digital Tools