Alex A

Examined fragmented reporting flows across legacy systems and designed a structured database and reporting workflow to improve traceability. Built Power BI interfaces on legacy systems and institutionalized a revised reporting model for continuity.

Translated demand signals into executable national production and distribution plans for Quaker portfolio lines, coordinating commitments across multiple functions. Maintained operational visibility of shortages and risks, and served as primary English-language liaison with U.S. counterparts.

Governed regional service readiness and continuity for Pepsi fountain-equipment installations across Quebec and Canadian markets, coordinating through franchise and service stakeholders. Reconciled maintenance demand and tracked service exceptions to closure.

Administered complex account and reservation-exchange case files across U.S., Canadian, and international hospitality networks, interpreting policy and determining resolution basis internally. Conducted French-language interviews and competency screening for hiring decisions.

Directed resolution of back-office escalations and retention case files across U.S. and French-Canadian markets by interpreting policy and issuing internal handling instructions. Orchestrated end-of-day reconciliation of sensitive payment-card records against system transactions.

Prepared laboratory workflows, samples, and equipment while supporting supervised sessions and maintaining procedural order. Assisted with diagnostic-analysis exercises and scientific instrumentation handling.

Established a Quebec-registered early-stage venture and coordinated concept definition, operating requirements, and initial product development.

Completed supervised emergency and trauma-care observation and support, with exposure to triage, multidisciplinary coordination, and documentation in high-pressure clinical workflows.

Coordinated translation, meeting preparation, internal communications, and office operations while maintaining information handoffs between technical and administrative teams in a telecommunications engineering environment.

Pursuing a Master of Systems Engineering at the Universidad Nacional Autónoma de México.

Completed a Bachelor of Systems Engineering, with degree requirements and mandatory social service finished; official certificate pending issuance.

Undertook undergraduate studies in Biochemistry with an Honors Track and Co-op Program.

Completed CEGEP studies at Dawson College.