At Kemper, I supported agents, sales managers, district managers, and regional managers with password resets, Apple iPad setup, and a range of technical issues. I also created tickets in Salesforce or ServiceNow and routed them to the correct office.
As a Computer Assistant at the U.S. Government, I worked the Help Desk, installed computer hardware and software, and instructed others in using new systems. I assisted clients with IT issues and troubleshot Microsoft-related products.
At USDA-NASS, I called farmers and ranchers using survey questionnaires and uploaded the collected information into the Blaise database. Earlier, at Macy's Call Center, I handled customer account questions, payment arrangements, and technical assistance for macys.com accounts.
