Alessandro Salvetti

Investigated and supported HR/Payroll queries using ProductHub and ServiceNow, performed configuration changes, and used SQL, JavaScript, and Microsoft Copilot to troubleshoot system failures.

Supported billing enquiries, service migrations, invoices, and purchase orders using Freshservice, Sage, and D365. Coordinated line installations and service migrations for over 400 clinics.

Reviewed surveyors' evidence using EcoSurv, liaised with Accounts for payment enquiries, and provided software and hardware support. Managed National Energy Foundation leads and quotations.

Contacted customers and leads, coordinated surveyor visits, and checked documentation for eligibility. Provided software and hardware support and managed NEF leads.

Investigated missing or delayed parcels by liaising with drivers, depots, and hubs. Documented progress using Excel and escalated non-compliant driver behaviors.

Handled escalated queries via Gnatta and ServiceNow, amended order addresses, and dealt with customs, discounts, product queries, and technical issues. Supported fraud investigations and payment disputes.

Provided customer support in Italian via email, live chat, and social media using Gnatta.

Managed shift operations, including waiting tables, cash handling, stock checks, and health and safety checks. Handled complaints, rota approvals, and banking.

Performed front-of-house duties including waiting tables, cleaning, stock checks, cash handling, and marketing activities.

Completed secondary education in computer science, equivalent to UK A-levels or Portugal's 12th grade.